FAQ


What can I expect from Good Vibes?

We believe yoga is for everybody. We strive to create a welcoming, relaxed, open and professional environment where every student feels comfortable. Our team is very approachable and available to answer any questions you may have about your practice. Don’t be shy.

Is it ok if I’ve never done yoga before?

Yes, absolutely! We run Beginners Flow class on Saturday mornings in Collingwood and on Sunday mornings in Northcote.  ‘Keep It Mellow’ and ‘Yin’ classes, are also a good starting point for beginners. Please let the teacher know you are new to yoga and always practice at your own pace. 

What is the Good Vibes studio etiquette?  

  • Check-in at reception before all classes.

  • Arrive at least five minutes before class as, as unfortunately, you won't be able to practice if you arrive past the class start time.

  • No personal belongings in the yoga room other than water and a towel.

  • Please place your phone on silent upon entering the studio. Strictly no phones to be used in the yoga rooms.

  • Please commit to staying in the room for the entire class. If you need a break you take Child’s Pose or just lie down and chill.

  • Listen carefully to the teachers instructions and follow them.

  • Please observe silence while in the yoga rooms.

What do I need to know to prepare for my class?

  • Refrain from eating one to two hours before the class starts.

  • Wear comfortable clothes.

  • Good Vibes will provide you with quality Manduka Pro Mats, bolsters, blocks, straps and blankets for complimentary use during your class.

  • It’s likely you’ll perspire during class so please bring a towel or rent one from us for $2 at reception.

  • Bring a water bottle. We have filtered water available at both studios (and don’t sell bottled water).

  • We have full bathroom facilities and showers with all natural body products.

  • Please bring a good vibe.

Is my pass or membership valid across both the Northcote and Collingwood studio?

Yes absolutely, all passes and memberships give you access to both studios. This excludes ‘Intro Weeks’ and ‘Intro Months’. These are studio specific, as per the questions above.

How can I create an account and book into classes?

We recommend downloading and booking through our App to reserve a place in each class. You may also sign up through the MindBody website if you do not have access to a smart phone. If you prefer not to book ahead of time please understand that we cannot guarantee you a place in the class.

How warm is the yoga studio?

The studios are climate controlled environments of 23°degrees. We use hydronic heating in Northcote and where possible in Collingwood. Hydronic heating is gentle on your body and the environment. 

We’ll admit on a scorching, hot Melbourne afternoon the temperate may exceed 23°degrees. If you don’t love the heat keep in mind that our Northcote studio tends to be cooler as we’re able to manage the heat with Air Conditioning between classes. Our Collingwood studio relies on a cool breeze and a big fan. Air Conditioning is coming soon!

How do I get to Good Vibes Northcote?

Good Vibes Northcote is conveniently located at 116 High St, Northcote, Melbourne VIC 3070 in the heart of the Westgarth shops.

  • 5 minute walk from Westgarth Train Station.

  • 10 minute walk from Merri Train Station.

  • Only a few minutes walk from the Route 86 tram stop.

  • On street parking is available along High St and neighbouring streets.

How do I get to Good Vibes Collingwood?

Good Vibes Collingwood is located at 62 Easey St, Collingwood, Melbourne VIC 3066. We're the two storey white building on the corner of Easey and Wellington Street. 

  • 5 minute walk from the Route 86 tram stop on Smith.

  • On street parking is available in the neighbouring streets.

What if I have an injury or feel unwell?

If you have an injury please get the all clear from your doctor before attending our classes. Make the teacher aware of all injuries before the class. Listen to what your body is telling you and move accordingly.

Please do not practice if you have a cold or flu as you risk more harm to yourself as well as others around you. Stay home and take rest. We reserve the right to refuse entry to class if you present unwell.

I’m pregnant is it safe to practice?

Congrats! If you already have a regular yoga practice you are more than welcome to attend Vinyasa Flow, Beginner’s Flow, Keep It Mellow, and Yin classes with us after your first trimester. We do however ask that you provide us with a letter or email from your doctor giving you the all clear to practice.

Before any class please let the teacher know how many weeks pregnant you are. They will discuss which poses you should skip and offer alternatives throughout the class.

If you have never practiced yoga before we believe you would get more benefit from a specialised prenatal class. Please email us and we can point you in the right direction.

How often should I practice to get the best results?

Two or three classes per week is a great starting point when you’re new to yoga. Many people jump right in and enjoy a daily practice. If possible we suggest mixing up the styles such as ‘Vinyasa Flow’ one day and ‘Keep It Mellow’ the next. We also recommend at least one day off from a Vinyasa practice per week so that your body can recuperate. ‘Yin’ is perfect on your off day.

What can I do if the App is not working?

If you encounter a problem with our App please first make sure you have the latest software updated on your phone and the latest version of the App. Still no joy, you can try deleting and re-installing the app.

I’ve forgotten my password. What should I do?

If you have forgotten your password please use the recover password function at the login screen of our app. If you are still having trouble please call the studio or visit one of our team at reception and we’ll create a new one for you. 

What is your late cancel and no-show policy?

If you need to cancel, this can be done via the Good Vibes Yoga App, the MindBody App, the MindBody website and Good Vibes Yoga website. Cancellations will not be accepted via phone, email or social media. 

If you’ve booked using a ‘Drop In’, or multi class pass any no shows or absences will result in forfeiting that visit. 

If you’re on an unlimited pass and don’t attend a booked session you will be charged a $15 fee. If you cancel within two hours of the class start time, you will be charged a $10 fee. Please read our terms and conditions for more.

Why is the App asking me to buy services when I have an active pass?

Our class passes activate from the date of the first class you book, not from the date you purchase the pass. For example if you buy a ‘5 class pass’ it will be valid for six months from the first class you book. So let say it’s a Monday. You’ve just bought a ‘5 class pass’. You’re excited to practice on Wednesday night so you book into a class. You’ve just activated your pass.

You then might try to book in for a class on Tuesday. You’ll be promoted to pay for this class because class pass has already been activated from Wednesday. But don’t worry just cancel Wednesdays booking. Your pass will now deactivate. Book in for Tuesday. Your pass is again activated and you can go ahead and book back in for Wednesday.

If you need assistance or the above does not describe your situation please call or email the studio.

Can I pause an Intro Offer or a 6 or 12 month unlimited pass?

Unfortunately not, these passes are heavily subsidised therefore cannot be paused or extended. Only our auto-debit memberships can be paused.

I’m going on a holiday how do pause my auto-debit membership?

We’re super flexible (pun intended). If you’re heading to the Bahamas, unwell or just have a busy couple of weeks ahead you’re welcome to pause your membership. There is no fee and no limit to how many times you can request a pause. The only condition is that your paused dates must sync up with your fortnightly pay cycles and cannot be for less than fourteen days or more than three months.

Requests to suspend memberships must be made in writing by emailing to hello@goodvibesyoga.com.au with seven days notice before your next payment is due.

How do I purchase a Gift Card?

Easy. You can purchase a range of Gift Cards online through MindBody and have them delivered directly to the recipient via email or you can simply print the card out and give it to them yourself. Alternatively you can visit us at reception and we can help you out.

How do I redeem a Gift Card?

If you’re already a Good Vibes student you can redeem your Gift Card via our App or the MindBody website. Simply book into the class you want to attend. You’ll be prompted to pay at which point select the correct pass that correlates with your Gift Card ie. ‘10 Class Pass’. You’ll then be directed to a checkout page which allows you to enter the Gift Card number. Done.

 If you’ve never practiced with us and you don’t have an existing MindBody account you’ll need to create a profile through our App. If you have an existing MindBody account you can login through the MindBody website (the MindBody App does not have the capability to redeem Gift Cards). Next, book into the class you want to attend. You’ll then be prompted to pay at which point select the correct pass that correlates with your Gift Card ie. ‘10 Class Pass’. From there you’ll be directed to a checkout page which allows you to enter the Gift Card number and redeem it.