Terms and Conditions
GENERAL
Students must check in before entering classes.
Late admittance for mat classes may not be possible and will never be granted more than 5 minutes after the start time. Late admittance for Reformer Pilates classes is never possible. Additionally, Good Vibes Yoga may allocate your place to another student, even if you have a booking, if you arrive on or after the class start time.
Good Vibes Yoga is not liable to refund, transfer or offer compensation for classes that are late, changed or cancelled for any reason. Good Vibes Yoga endeavours to deliver all of our classes on time, and as advertised, classes are subject to change or cancellation without notice. Teachers are subject to change without notice.
Good Vibes Yoga reserves the right to refuse entry to any person to its premises or access to any of its classes for any reasonable cause, including but not limited to misconduct, intoxication, or on medical grounds or failure to comply with these terms and conditions.
Good Vibes Yoga is not responsible for the safekeeping of your belongings or any loss or damage to any property resulting from attending our studio.
HEALTH AND SAFETY
Good Vibes Yoga is committed to a safe and supportive studio environment.
Students must be over the age of 18.
By booking a class, you agree that you are physically fit and capable of participating in yoga and pilates classes, workshops, and activities.
Practising yoga and pilates classes at Good Vibes Yoga has certain risks and requires physical exertion that may cause physical injury or death.
You must notify Good Vibes Yoga staff of any pre-existing injuries or medical conditions that may impact your exercise ability, including pregnancy.
Good Vibes Yoga maintains the right to refuse your participation in classes and events if they foresee that participation would risk damage to any party.
Failure to follow all instructions given to you by Good Vibes Yoga teachers will be at your own risk and may cause injury.
Good Vibes Yoga company and its directors, employees, volunteers, affiliates, and partners are in no way liable for any injury, loss, damage, or death resulting from attending our studio.
Good Vibes Yoga teachers may offer hands-on adjustments only with your consent, and this consent may be given non-verbally via ‘consent to touch’ cards. You always have the right to decline physical touch non-verbally or by any other means.
BOOKINGS
Bookings are to be made via our app, the Good Vibes Yoga website, or in the studio.
Payment must be made at the time of booking.
By booking a class or event, you agree to these terms and conditions.
WAITLIST
You may be automatically added to a class from the waitlist a maximum of 5 hours before the class start time.
When successfully added to a class, you will receive an email and text message confirming you are booked into the class. You are responsible for cancelling should you no longer wish to attend, and our cancellation and no-show policy applies to waitlisted bookings.
Within 5 hours of a class start time, our waitlist switches to an even playing field and the waitlist order is no longer applicable. If a space becomes available, our system will send a text to everyone who still remains on the waitlist. The first person to respond to the SMS claiming the spot will be booked into the class. This space will be held for waitlisted students for 30 minutes before being released to the public if it is not claimed.
You may come to the studio to try to gain a last minute spot in the class, however your place on the online waitlist will not be relevant; it is a first-come, first-serve basis to the studio.
CLASS CANCELLATION POLICY
Our cancellation policy is in place to ensure everyone has an equal and fair chance to practise.
If you can no longer attend a class, please consider fellow students and cancel your booking as soon as possible. We understand that things come up, so cancellations made up to 4 hours before the class start time won’t incur a penalty. The class will be automatically added back to your pack (if applicable).
Booking cancellations must be made via our app and website. We can’t accept phone, email, or social media cancellations.
Students using an Intro Offer, Class Pack or Reformer subscription who book a class and cancel less than 4 hours before class start time will forfeit their class. Students using an Intro Offer, Class Pack or Reformer subscription who book a class and fail to attend will forfeit their class.
Students on unlimited memberships who book a class and cancel less than 4 hours before the class start time will incur a $15 late cancellation charge. All members will receive one waived late cancel charge per 30 day period. Students on unlimited memberships who book a class and fail to attend will incur a $20 no-show charge.
Students on 1 Month Unlimited Reformer Classes offers who book a class and cancel less than 4 hours before the class start time will incur a $15 late cancellation charge. Students on 1 Month Unlimited Reformer Classes offers who book a class and fail to attend will incur a $20 no-show charge.
EVENT CANCELLATION POLICY
All ticket purchases to events are final and non-refundable. Good Vibes does not offer refunds or credits on events for change of mind, injury, illness, change of address or any other reason. You will forfeit your ticket if you do not attend a booked event.
Tickets for events may be transferred to a friend by contacting us via phone or email with a minimum of 72 hours’ notice.
Please arrive at least 10 minutes before the scheduled start time, as late entry will not be permitted.
MASTERCLASS CANCELLATION POLICY
For non-members, all ticket purchases to masterclasses are final and non-refundable. Good Vibes does not offer refunds or credits on events for change of mind, injury, illness, change of address or any other reason. You will forfeit your ticket if you do not attend a booked masterclass.
For members, masterclasses are free, however the same no-show and cancellation policy as regular classes applies (masterclasses are excluded from the one waived late cancel charge per 30 day period).
Tickets for masterclasses may be transferred to a friend by contacting us via phone or email with a minimum of 72 hours notice.
Please arrive at least 10 minutes before the scheduled start time, as late entry will not be permitted.
PRICING
All purchases are final. Good Vibes Yoga does not offer refunds for change of mind, injury, illness, change of address, or any other reason.
All prices are quoted in Australian Dollars ($AUD), and all transactions are processed in Australian Dollars ($AUD). Prices, products, and offers include GST.
All prices are correct at the time of online publication. We reserve the right to amend prices and printing errors. Prices may increase from time to time to reflect increases in the cost of operation. Prices are subject to change without notice.
Sale items are only available at a lower price during the sale period.
INTRO OFFER
Your Intro Offer is valid for 14 days from your first class. It will be activated from your first class booked.
Students who have attended classes at Good Vibes previously are not eligible for the Intro Offer.
Good Vibes Yoga does not offer suspensions or extensions on Intro Offers for change of mind, injury, illness, change of address, or any other reason, including the inability to utilise all classes before expiration.
Good Vibes Yoga is not responsible if Intro Offer holders cannot use Good Vibes Yoga’s services or facilities because of an event caused by a natural force such as COVID-19 restrictions, extreme weather, or something similar beyond our reasonable control.
CLASS PACKS
Our ‘1 Class’ is valid for 14 days from the date of purchase.
A pack of ‘10 Classes’ is valid for 3 months from the date of purchase.
A pack of ‘20 Classes’ is valid for 6 months from the date of purchase.
Class packs cannot be shared. Anyone found to be sharing their pack will be denied entry.
Masterclasses and events cannot be booked using class packs.
Good Vibes Yoga does not offer suspensions or extensions on the above class packs for change of mind, injury, illness, change of address, or any other reason, including the inability to utilise all classes before pack expiration.
Good Vibes Yoga is not responsible if class pack holders cannot use Good Vibes Yoga’s services or facilities because of an event caused by a natural force such as COVID-19 restrictions, extreme weather, or something similar beyond our reasonable control.
1 MONTH UNLIMITED REFORMER CLASSES
1 Month Unlimited Reformer Classes are limited time offers and are not classified as Good Vibes memberships. These grant unlimited access to Reformer classes, however do not grant the same benefits of memberships, including discounts on events, free access to masterclasses, and the waiving of one late cancel charge per 30 day period.
Late cancel and no show charges apply to students on 1 Month Unlimited Reformer Classes. Booking a class and cancelling less than 4 hours before the class start time will incur a $15 late cancellation charge. Booking a class and failing to attend will incur a $20 no-show charge.
1 Month Unlimited Reformer Classes activates from first class booked, are valid for 1 month and are unable to be paused or extended under any circumstances.
MONTHLY REFORMER SUBSCRIPTION
The ‘2 Wkly Reformer Classes | Monthly Subscription’ is for a minimum term of one calendar month.
Subscription is paid monthly in advance for the following month.
Subscription will continue to renew until cancelled.
If your credit card details expire, these must be updated via the Good Vibes Yoga app or website. Alternatively, you can update your details by calling or visiting the studio.
All account debts must be settled before the subscription cancellation can be finalised.
You are responsible for ensuring sufficient funds are available to cover your monthly payment. If a payment is declined for any reason, Good Vibes Yoga will attempt to re-submit your payment every day for three days. If your payment fails for four consecutive days, Good Vibes Yoga will cancel your subscription.
You may pause the subscription at any time for a minimum of two weeks and a maximum of twelve weeks. The total maximum time the subscription can be paused per calendar year is twelve weeks.
Subscription cancellations require 72 hours notice before the next billing date and must be made in writing via the form here.
This subscription cannot be shared. Anyone found to be sharing their subscription will be denied entry and have their subscription cancelled.
Good Vibes Yoga is not responsible if guests cannot use Good Vibes Yoga's services or facilities because of an event caused by a natural force such as COVID-19 restrictions, extreme weather, or something similar beyond our reasonable control. If this continues for more than 30 days, Good Vibes Yoga or you may cancel this subscription immediately by written notice.
Good Vibes Yoga reserves the right to cancel subscriptions.
Good Vibes Yoga does not offer refunds for change of mind, injury, illness, change of address, or any other reason, including the inability to utilise all classes within the allocated usage period. All purchases are final.
MEMBERSHIPS
Membership pauses require 72 hours' notice. Requests to pause memberships must be made in writing via the form here.
You may pause the membership at any time for a minimum of two weeks and a maximum of twelve weeks. The total maximum time a membership can be paused per calendar year is twelve weeks.
Membership cancellations require 72 hours notice before the next billing date and must be made in writing via the form here.
All members will receive one waived late cancel charge per 30 day period. Waiving of this charge does not apply to events and masterclasses.
Memberships cannot be shared. Anyone found to be sharing their membership will be denied entry and have their membership cancelled.
Anyone found to be excessively booking and cancelling Reformer classes without the genuine intention to attend (saving spaces ‘just in case’) will be flagged and may have their membership revoked.
Good Vibes Yoga is not responsible if members cannot use Good Vibes Yoga's services or facilities because of an event caused by a natural force such as COVID-19 restrictions, extreme weather, or something similar beyond our reasonable control. If this continues for more than 30 days, Good Vibes Yoga or you may cancel this membership immediately by written notice.
Good Vibes Yoga reserves the right to cancel memberships.
For no lock in unlimited membership:
Membership is paid monthly in advance for the following month.
Membership will continue to renew until cancelled.
If your credit card details expire, these must be updated via the Good Vibes Yoga app or website. Alternatively, you can update your details by calling or visiting the studio.
All account debts must be settled before the membership cancellation can be finalised; this includes all late cancellations and no-show charges incurred.
You are responsible for ensuring sufficient funds are available to cover your monthly membership payment. If a payment is declined for any reason, Good Vibes Yoga will attempt to re-submit your payment every day for three days. If your payment fails for four consecutive days, Good Vibes Yoga will cancel your membership.
For 6 month minimum unlimited membership:
Membership is paid monthly in advance for the following month.
Memberships will continue to renew after the minimum term is completed until cancelled.
If your credit card details expire, these must be updated via the Good Vibes Yoga app or website. Alternatively, you can update your details by calling or visiting the studio.
A membership cancellation charge is payable if you choose to cancel your membership before the end of the minimum term. It is an amount equal to 50% of the balance of your membership fees for the remainder of the minimum term or a sum equal to 30 days of membership fees (whatever is higher).
All account debts must be settled before the membership cancellation can be finalised; this includes all late cancellations and no-show charges incurred.
You are responsible for ensuring sufficient funds are available to cover your monthly membership payment. If a payment is declined for any reason, Good Vibes Yoga will attempt to re-submit your payment every day for three days. If your payment fails for four consecutive days, Good Vibes Yoga will cancel your membership.
For quarterly, biannual and annual unlimited memberships:
Quarterly, Biannual and Annual Memberships are for a minimum of one debit.
Quarterly Memberships are paid every three months in advance for the following three months.
Biannual Memberships are paid every six months in advance for the following six months.
Annual Memberships are paid every twelve months in advance for the following twelve months.
Memberships will continue to automatically renew after the minimum term is completed until cancelled. We will notify you via email 2 weeks prior to renewal date, however if you are unsubscribed from Good Vibes Yoga marketing emails you may not receive it.
If your credit card details expire, these must be updated via the Good Vibes Yoga app or website. Alternatively, you can update your details by calling or visiting the studio.
All account debts must be settled before the membership cancellation can be finalised; this includes all late cancellations and no-show charges incurred.
You are responsible for ensuring sufficient funds are available to cover your quarterly, biannual or annual membership payment. If a payment is declined for any reason, Good Vibes Yoga will attempt to re-submit your payment every day for three days. If your payment fails for four consecutive days, Good Vibes Yoga will cancel your membership.
For upfront memberships:
Upfront memberships' are fixed-term contracts and do not auto-renew.
GIFT CARDS
Gift Cards are valid for 3 years from the date of purchase. Gift Cards are not redeemable for cash. Gift Cards are not transferable.
We accept no responsibility if a Gift Card is lost, stolen, destroyed, or used without your permission.
Good Vibes Yoga is not responsible if Gift Card holders cannot use Good Vibes Yoga’s services or facilities because of an event caused by a natural force such as extreme weather or something similar beyond our reasonable control.
PAYMENT
The terms and conditions of Good Vibes Yoga’s third-party biller Stripe can be found here.
Good Vibes Yoga is not responsible for additional bank fees that you may incur from your bank. Bank fees are under the terms and conditions of contractual agreements between yourself and your bank.
WEBSITE
Unless otherwise indicated, Good Vibes Yoga owns all copyright of the material on this website. All registered or unregistered trademarks used on this website are the property of their respective owners.
All copyright, data, text, software, images, graphics, trademarks, logos, interfaces, photographs, and other intellectual property (content) on the website is owned, controlled by, or licensed to Good Vibes Yoga. Except for viewing the content for your non-commercial use, Good Vibes Yoga does not grant you any rights to use the website or content for any other purpose unless it expressly consents in writing.
We reserve the right to update, change or replace any part of these terms and conditions at any time. It is your responsibility to check our website for changes periodically.